We pride ourselves on our ability to guarantee customer satisfaction.
I would like to thank your company personnel at Customer Service division of their excellent support. Technicians; Laura Kim, Xavier and Tony, took care of my all my needs of being safe in this kind of environment these days.
Xavier and Tony have been to my home when I am having some problems and/or just to update my existing alarm system. They take the time to explain everything. I also want you to know that Xavier checked on my system the next day which was a Saturday to make sure all was in working order. Most of all they look at my needs to make me feel safe, and that I will be safe. Thank you.
I want to thank John your Service Manager, whom I have spoken to a number of times and explained what I am in need of, etc. I must say I was so impressed that when John called me that something was wrong with Smoke Detector #2. We made the appointment for the repair. I find your improvements with the communication with my home system and your technicians are remarkable.
Please accept my gratitude towards John, Xavier, Tony and Laura with the professional and knowledgeable skills that all of you have.
I had the pleasure of speaking with Tony Sinclair about my alarm system problems and concerns. He came to my house, as scheduled. I am a stickler for timeliness. He was prompt and on time. We was informative and courteous. He was professional… he gave me his undivided attention. I never felt rushed or intimidated. I never felt pressured to make a decision. He genuinely made me feel that he was here to meet my needs…
I would be remiss, if I didn’t acknowledge Will. What a fantastic person. I was informed that he would arrive between 8:00 AM and 10:00 AM. He was on the job by 9:00 AM. It was quite obvious to me, within a short period of time, that he takes pride in his work. He is methodical, clean, neat and gives attention to detail. He is truly professional. To top it off,he is friendly and courteous.
Please accept my gratitude for a job well done.
I am, of course, very delighted to have the pleasure of working with General Security and I have appreciated the friendly business relationship we have had with General Security Company. For five years you have faithfully delivered top quality products to my/our door (s) to help keep a protection barrier and a piece of mind for safety for my household, my business, my clients and my love ones. We have always been able to rely on your flexibility and courteous attitudes, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction. This is one less concern for me and I am deeply appreciative of your assistance and support.
I currently have four (4) systems with General Security:
My Home, where my son and I have learned to customize our system to fit our needs and situations when need be.
My Mother’s home, where she and I also have learned to customize her system to fit her needs but also so that I may sleep peacefully knowing that she is safe.
My Best Friend’s home, where it was just her and her daughter in a brand new neighborhood. Their system was installed just before the thanksgiving holiday because I felt more comfort with them having some added protection because via the news, a home was just robbed 2 days before her system was installed and the following week afterwards.
My Assisted Living facility, where I have elder clients. If I didn’t have the help of General Security I would have to stay up all-night, every night worrying about them. Also with General Security I am able to market my property with added measures of safety.
All of my systems were either installed with a new updated system to work with my phone and computer or upgraded to do, and it was all because of my other family, General Security, Michelle, David, Lonnie, and all the rest, “my eye of safety and peace”.
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Vornado Realty Trust has been doing business with General Security over 10 years. General Security has installed, maintains and monitors fire alarms systems for our entire retail strip portfolio. I have worked with them on several projects and on every occasion the work has been done professionally, diligently and timely. They are knowledgeable and accommodating. I have been very satisfied with our working relationship and intend to continue doing business with them in the future.
I just wanted to let you know that for the last several years, 7 plus in fact, I have never once felt that way when either me or one of my district managers calls in for service or to add a new panel. Michelle has kept us straight the entire time and has helped me keep the billing organized for our 11 locations which is priceless for a business owner.
When we have had to add panels at my personal home and or my business locations we have had great experience with Dave as well. It is a pleasure to deal with people that understand your needs and go above and beyond to ensure a great customer experience!