General Security’s United Central Station has earned the prestigious TMA Five Diamond Monitoring Center designation for delivering enhanced professional protection at the highest industry standards for home security systems and commercial alarm monitoring.
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally recognized non-profit trade association that represents professional monitoring companies, security systems integrators, and providers of products and services to the industry. Incorporated in 1950, TMA represents its members before Congress and regulatory agencies on the local, state, and federal levels, and other public safety authorities.
What Makes a Five Diamond Monitoring Center Special?
The TMA Five Diamond certification requires monitoring centers to excel across five critical areas that define exceptional security monitoring operations. These "five points of excellence" ensure that certified facilities deliver superior protection and emergency response coordination:
1. Certified Operator Training Excellence
- A commitment to continuous education and training.
- Every monitoring center operator must complete TMA's comprehensive online training series and maintain 100% certification.
2. Quality Assurance Through Third-Party Inspections
- Five Diamond facilities undergo random inspections by nationally recognized testing laboratories, including FM Approvals, Intertek/ETL, and UL.
3. Industry Leadership and Professional Development
- A commitment to advancing security monitoring standards through active TMA membership and participation in industry improvement initiatives.
4. False Alarm Reduction Programs
- A commitment to implement effective alarm confirmation processes to help minimize false dispatches.
5. Premium Customer Service Standards
- Five Diamond centers prioritize exceptional customer experiences, ensuring reliable communication and prompt coordination of emergency response.
Why This Professional Monitoring Center Certification Matters
Our TMA Five Diamond designation signifies that General Security has demonstrated an exceptionally high degree of responsibility to the communities we serve, particularly through our investment in time, resources, and commitment to quality operator training.
Certified monitoring operators are the life-saving link between residential and commercial properties and local emergency services. To achieve the Five Diamond designation, operators must be proficient in:
- Alarm confirmation processes, which help reduce false alarms.
- Communications with Public Service Answering Points, like Emergency 911 centers.
- Electronic Communications Equipment knowledge, including cellular, radio, and internet communication systems.
- Understanding codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association, and others.
- Emergency preparedness under a wide range of scenarios.
Superior Protection Standards
Our TMA Five Diamond status provides property owners with confidence that our security monitoring services meet the highest professional standards. We’re honored by the recognition of our focus, quality of service, and momentum as an industry leader.